Nursing home with record of abuse (2022)

Good Morning, I’m Erik Anderson, in for Debbie Cruz….it’s Thursday, September 8th.

An El Cajon nursing home remains open despite a record of abuse. More on that next. But first... let’s do the headlines….


It’s been an extremely hot week, but this weekend we might see a turn of events… some wind and rain. San Diego County officials yesterday cautioned that a hurricane off the coast of Mexico could bring high winds and heavy rain to the county. Forecasters say Hurricane Kay will not directly hit San Diego County, but could still bring high winds today and potentially a lot of rain starting tomorrow. The county and Cal Fire will be providing free bags and sand at fire stations for people living in the unincorporated areas.


A U-C-L-A climate scientist says the intensity and duration of heat waves like the ones we’re experiencing this week are linked to climate change. Global warming driven by humans burning fossil fuels has changed the state’s climate, and pushing up temperatures an additional three to five degrees during typical heat waves.


The founder of San Diego-based website ‘Girls-Do-Porn-dot-com’ has been placed on the F-B-I's Top 10 Most Wanted Fugitives List. Michael James Pratt, a New Zealand citizen, is accused of running the now-deactivated website. Prosecutors allege that he and others coerced hundreds of women to appear in pornographic videos under false pretenses. Pratt is charged with 19 felonies, including production of child pornography, sex trafficking of a minor, and conspiracy to commit money laundering. Federal authorities also announced yesterday that the reward for information leading to his arrest is now 100-thousand-dollars.

(Video) Video shows alleged abuse of Alzheimer's resident at assisted-living facility


From KPBS, you’re listening to San Diego News Now. Stay with me for more of the local news you need.


An El Cajon nursing home had such a long record of poor care and abuse that federal officials moved to decertify it in April. But then, to the shock of advocates, they rescinded their order. In the first of a two-part series, KPBS Investigative reporter Amita Sharma examines the evidence against the nursing home and why it remains open. Heads up….This story contains graphic descriptions that some audience members may find disturbing.

At 2 am on February 7, a quadraplegic woman slept in a chair covered by a sheet at Avocado Post Acute nursing home in El Cajon… while a man stood over her with his hands under that sheet. The incident is one of three sexual assaults that the California Department of Public Health substantiated at the 256-bed facility so far this year. And, since 2019, state records reveal 628 overall complaints filed against Avocado. That’s four times the state average for facilities with at least 100 beds. (Zoom down to where it shows complaints/deficiencies and citations for Avocado for the last four years “It is an unsafe place for residents to be. Tony Chicotel is a lawyer with the California Advocates for Nursing Home Reform. He’s familiar with the state’s investigations into Avocado. “It’s a dangerous nursing home and one that I would be reluctant to send anybody, let alone friends or family.” Here are some of the most egregious examples, taken mainly from state regulators’ reports with support from police investigations. A 90 year old man was allegedly assaulted and later died. 71-year-old woman was sexually assaulted by a caregiver during a diaper change. A resident with strict swallowing precautions choked to death after she was left to eat her lunch alone. And a caregiver allegedly slammed a resident into a wall. “It is quite straightforward.” That’s Scott Fikes, an attorney who has sued Avocado for negligent care, discussing the state regulators’ findings. “There's a long evidentiary record that shows they are unable or unwilling, whatever it may be, to provide the level and quality of care that Medicare and Medicaid demands in any other industry."Earlier this year, the Centers for Medicare & Medicaid Services, the federal agency that oversees nursing homes, seemed to agree. The agency stated in April that it was terminating Avocado’s contract with CMS to operate as a skilled nursing home, citing its failure to protect residents from “abuse, neglect and exploitation.” But weeks later, CMS reversed course and rescinded plans to decertify Avocado. A CMS spokesperson said in an emailed statement that the termination order was pulled because Avocado had “returned to substantial compliance with the Medicare requirements.” Yet, just two months after regulators canceled the decertification, state investigators found 13 federal deficiencies at Avocado. When questioned about the new findings, a CMS spokesperson again told KPBS that Avocado returned to “substantial compliance” in July. Avocado did not respond to multiple requests for comment. Also, since April, state investigators have substantiated 11 abuse cases of residents and one quality-of-care violation. Chicotel says keeping Avocado open illustrates how regulators abdicate their duty to protect residents in favor of shielding for-profit nursing homes.“We have the rules and they look great on paper and they give people confidence that the care might be good, and then we don't enforce them. So they, over time, just become meaningless.” As Avocado racked up complaints over the last years, its profits grew 72 percent from $3.2 million in 2017 to $5.5 million in 2020, according to financial disclosures. (Ernie Tosh Avocado Finances) “....That is a fantastic revenue stream.” Ernie Tosh is an expert on senior care finances. He says given Avocado’s compliance record, it would be beneficial to have a third party monitor. (Ernie Tosh Avocado Finances)“And if that doesn’t work, you should also be fining them substantially. Tomorrow, part 2 of our series: Avocado allegedly allowed a man with a severe mental illness and a history of violence to share a room with another resident. The result was deadly. Amita Sharma, KPBS News.


The F-D-A is clearing red tape to allow for increasing testing capacity for monkeypox.. The virus causes painful rashes and sores and has so far infected 321 San Diegans.. KPBS Health reporter Matt Hoffman spoke with a local doctor whose monkeypox advice is going viral.

San Diego-based Gastroenterologist Dr. Carlton Thomas has racked up millions of views on tiktok and instagram giving out information about monkeypox symptoms, vaccines and how the virus spreads– Dr. Carlton Thomas, San Diego Gastroenterologist Messaging matters and when it comes from someone like me who is a gay man, who is sex positive i think when it comes from me it’s easier to listen to than some crusty 75 year old guy with a tie Thomas has been using social media to get the word out when vaccine appointments become available.. Personally, he’d like to see more data– data about vaccine effectiveness, about antibody levels and about whether or not people are getting infected after those two shots MH KPBS News.

(Video) Nursing home staff throw and racially abuse elderly patient

In other health related news in the county….

The San Diego County health department has just gotten its shipment of the new COVID-19 booster. KPBS reporter John Carroll has an update.

The new booster combines elements of the original vaccine along with protection against the currently circulating versions of Omicron. Late Wednesday afternoon, the county told us their first shipment of the new vaccine has arrived. It will be available tomorrow at some pharmacies and health care providers. It will also be available at the Chula Vista South Region Live Well Center, the East Public Health Center in El Cajon and the Central Region Public Health Center in San Diego. As to who should get them and when… the spokesperson says anyone over 12 for Pfizer, 18 and older for Moderna… and who has had at least two vaccines with the last one coming at least two months ago… The spokesperson says those with comorbidities should check with their health provider and then schedule a booster. San Diego County moved into the low risk category for Covid last week. It’s hoped that with increasing immunity and the new boosters, we can stay “low risk.” JC, KPBS News.


The surging heatwave has left several San Diego County school districts scrambling to install portable air conditioning units – or repairing units that have broken down at the worst time.

KPBS Education reporter M.G. Perez has more.

San Diego Unified has distributed 120 portable AC units to campuses across the district. 60 more air conditioners are on the way. Chantel Sanchez has a son in first grade at Sherman Elementary…where the AC is back on after a brief breakdown last week. “it’s very hot…obviously the temps right now…and in the classroom with lots of people…makes it feel hotter.” The Poway Unified School District will continue early dismissal for students at 3 campuses the rest of the week. The air conditioning is still being repaired at Midland Elementary, Bernardo Heights Middle School and Rancho Bernardo High School. Portable AC units have been installed to help students cope with the heat, there too. MGP KPBS News


(Video) Panorama - Care Home Abuse

Coming up.... A couple thousand new trees are being planted across San Diego County. We’ll have that story and more, next, just after the break.


We all know it's cooler under the shade of a tree. But many neighborhoods have a noticeable shortage of them. That changed a little bit yesterday (Wednesday) at one park in Vista.

KPBS North County reporter Tania Thorne has the story.

RainTree Park in Vista didn’t get any rain but it did get a shipment of new trees. Its part of a Cal Fire grant to plant 2000 trees in San Diego County. The city of Vista got 200 of them. Council member Corinna Contrearas joined volunteers in getting some trees in the ground. This area in Vista desperately needs trees. Were going through a heat wave, moving forward its only gonna get hotter and what trees do, not only do they provide a beautiful scene for everybody to enjoy but they provide shade. She hopes this is only the beginning because more trees are needed in the city, especially near public transportation stations. Last month, Governor Gavin Newsom signed a bill that would require the Department of Forestry and Fire Protection to complete a statewide plan to increase tree canopy cover in urban areas by 20-25. TT KPBS News


As grape harvest season returns, so does Escondido’s Grape Festival. Dating back to the early 19-hundreds, the Grape Festival celebrates Escondido’s rich agricultural roots. And this year’s festival is Saturday. It will feature a range of entertainment, food and activities as part of what the Escondido History Center is calling the city’s “one-day history lesson.”

Samantha Nawrocki is the event coordinator for the festival. She joined KPBS’s Jade Hindmon to talk about the history of the event and what people can expect this weekend.

(Video) El Cajon nursing home keeps operating despite record of abuse, poor care

What are the origins of the grape festival?

And the festival became very popular in those early years, didn’t it?

What makes Escondido a special place for grape growing?

OK now to this year’s festival- what is on tap?

And there will be some grape stomping too, right? Can you tell us about grape stomping and what the purpose of it is?

What are you hoping people will learn about Escondido history by attending this event?

And where and when is this year’s festival?

Where can people go to learn more about it?

(Video) Snapchat video mocking dying woman causes family to question nursing home protocol

That was Samantha Nawrocki, the event coordinator for the Escondido Grape Day Festival, speaking with KPBS Midday Edition host, Jade Hindmon.


That’s it for the podcast today. As always you can find more San Diego news online at KPBS dot org. I’m Erik Anderson. Debbie Cruz will be back tomorrow.Thanks for listening and have a great day.


What happens if a care home doesn't have enough staff? ›

Consequences of Nursing Home Understaffing

Abuse and neglect become a bigger problem as the resident-to-staff member ratio increases out of control. This neglect and abuse on the part of the nursing home staff can cause psychological problems, physical illnesses, and even death among the nursing home residents.

What are the 3 most common complaints about nursing homes? ›

What Are the Three Most Common Complaints About Nursing Homes?
  • Slow Response Times. By far, the most common complaint in many nursing homes is that staff members are slow to respond to the needs of residents. ...
  • Poor Quality Food. ...
  • Social Isolation. ...
  • When Complaints Turn into a Dangerous Situation.
29 Dec 2021

What is the most common abuse in nursing homes? ›

Emotional abuse (also known as verbal or psychological abuse) occurs when someone insults a resident or uses threats to control them. It is the most common type of nursing home abuse. According to the WHO, over 32% of nursing home staff members said they emotionally abused residents.

How do you respond to abuse in a care home? ›

Under different circumstances, you may have to:
  1. report the incident or situation.
  2. assist with any formal investigation.
  3. assess, monitor and review the situation in consultation with other staff team members such as a keyworker.
  4. talk to the victim and/or alleged perpetrator to ascertain their versions and views.

Does the inadequate staffing indicate neglect? ›

One underlying cause of elder abuse and neglect that affects nursing homes all across the country is the issue of understaffing. When nursing facilities do not have enough staff to give each patient adequate attention, it leads to mistakes and neglect.

What is the staffing ratio for care homes? ›

For a floor with 20 residents, you may have a budget for 3 carers on in the morning and 3 in the afternoon. This equates to a ratio of 6.7 carers to 1 resident (20 / 3). Balancing the levels of resident need with staffing levels and the budget is an important skill.

What is classed as neglect in a care home? ›

Neglect includes not being provided with enough food or with the right kind of food, or not being taken proper care of. Leaving you without help to wash or change dirty or wet clothes, not getting you to a doctor when you need one or not making sure you have the right medicines all count as neglect.

How often should nursing home residents be bathed? ›

1. Seniors don't have to bathe every day. Even though most Americans are used to showering every single day, it's not a strict requirement for good health. At a minimum, bathing once or twice a week helps most seniors avoid skin breakdown and infections.

When should you put your loved one in a nursing home? ›

If your loved one can't care for themselves, this is a surefire sign that they may need assisted living. Some other signs about when is it time to place a parent in a nursing home are that they: Need help eating, using the restroom, standing, walking, laying down, and performing personal hygiene routines.

What constitutes abuse in a long-term care setting? ›

Nursing home abuse is any type of harm — including physical or emotional injuries, sexual assault, or financial exploitation — that comes to elderly residents in long-term care facilities.

What is considered abuse of the elderly? ›

Elder abuse includes physical, emotional, or sexual harm inflicted upon an older adult, their financial exploitation, or neglect of their welfare by people who are directly responsible for their care.

What are the 7 types of elder abuse? ›

The 7 most common types of elderly abuse include physical abuse, neglect, emotional abuse, financial abuse, sexual abuse, self-neglect, and abandonment. Any of these elder abuse types can be devastating to older people and their families.

How do you respond to concerns about abuse and neglect in care homes? ›

Responding to concerns raised by members of the public
  1. make a referral to local authority children's social care.
  2. make a referral to the lead practitioner, if the case is open and there is one.
  3. make a referral to a specialist agency or professional e.g. educational psychology or a speech and language therapist.

What are the 5 main safeguarding issues? ›

What are Safeguarding Issues? Examples of safeguarding issues include bullying, radicalisation, sexual exploitation, grooming, allegations against staff, incidents of self-harm, forced marriage, and FGM. These are the main incidents you are likely to come across, however, there may be others.

Why is it important to respond to evidence or concerns about abuse? ›

Abuse and neglect could be prevented if concerns are identified and raised as early as possible. It is important that everyone knows what to look for, and who they can go to for advice and support. Changes in someone's physical or emotional state, or injuries that cannot be explained, may be a sign of abuse.

Does a nursing home have to have a nurse on duty at all times? ›

A nursing home is required by law to have a nurse on site 24 hours a day / 7 days per week to meet this obligation. Depending on the size of the home and the complexity of the needs of the existing residents, there may be several nurses on at any one time.

How many residents can a CNA have in a nursing home? ›

For Certified Nursing Assistants (CNAs), the Bill requires minimum ratios of 1:5 residents (day), 1:5 (evening), and 1:10 (night) or a total of 4.0 hprd, and minimum licensed nurse-to-resident ratios of 1:15 (day), 1:20 (evening), and 1:30 (night) or a total of 1.2 hprd.

Why are there staffing shortages in nursing homes? ›

Pandemic added strain

The staffing among nursing homes has been tight for quite some time, Martino said. "For decades, Medicaid has notoriously underfunded nursing home care, and this chronic underfunding left long-term care providers struggling to compete for qualified, dedicated caregivers," she said.

What is the ratio of nurses to patients in a nursing home? ›

Higher nurse-to-patient ratios

Compared to a hospital setting, the nurse-to-patient ratio at skilled nursing facilities is much higher. California law states that for intensive or critical care, the ratio should be 1:1, while for less intensive care, ratios can range from 1:2 to 1:8.

Why are care homes short staffed? ›

An overwhelming majority (97%) of workers say their care employer is currently experiencing staffing shortages with burnout, overwork, and low pay (or better pay elsewhere) among the main reasons cited.

What happens on a night shift in a care home? ›

The night shift is when the care assistant's duties change slightly. They will, of course, respond to call bells, some may be assigned to close observation duties every 15 minutes for those who are bed bound and need catheters emptying and pads changing. But on night duty, carers also have housekeeping duties.

What are the 4 types of neglect? ›

Let's take a look at the types of neglect.
  • Physical Neglect. The failure to provide necessary food, clothing, and shelter; inappropriate or lack of supervision.
  • Medical Neglect. The failure to provide necessary medical or mental health treatment.
  • Educational Neglect. ...
  • Emotional Neglect.
27 Dec 2018

Can I sue a care home for neglect? ›

Can you sue a nursing home for negligence? You may be able to claim compensation if you have received negligent care that has caused an injury or illness you would not otherwise have suffered. You can also raise a claim on behalf of a victim who is unable to act for themselves legally.

What are the 10 types of abuse in care? ›

The Care and support statutory guidance identifies ten types of abuse, these are:
  • Physical abuse.
  • Domestic violence or abuse.
  • Sexual abuse.
  • Psychological or emotional abuse.
  • Financial or material abuse.
  • Modern slavery.
  • Discriminatory abuse.
  • Organisational or institutional abuse.

How often should elderly diapers be changed? ›

A person who is bedridden needs to have their diaper changed every 2-3 hours when they have urinary incontinence. However, if an individual who is bedridden soils themselves they need to be changed as soon as possible as this can be harmful for them in the long run.

How often should an 80 year old woman shower? ›

Usually, personal hygiene (specifically bathing) is one of those things that gets neglected. So how often should an elderly bathe? To avoid any skin conditions or infections, a senior should bathe at least once or twice a week.

Can you force a resident to shower? ›

A seasoned caregiver should be trained in alternative methods and approaches to get the resident to want to bathe. Force is NEVER an option regardless of state law. No, a long-term care facility can NOT force someone to bathe. If a resident is refusing the staff should try and find out why they don't want to bathe.

What are the most common reasons why elderly are placed in a nursing home? ›

Some type of disability when it comes to performing the activities of daily living (ADLs) is the most common reason that older people live in nursing homes. Not surprisingly, people living in nursing homes generally have more disability than people living at home.

How do you deal with the guilt of putting a parent in a nursing home? ›

How to Deal With Guilt Over Nursing Home Placement
  1. Realize that you didn't cause your loved one's illnesses or age-related decline. ...
  2. Understand that professional care is often a necessary next step. ...
  3. Take time to acknowledge and appreciate that you are doing the best you can.

Can a doctor force you into a nursing home? ›

The choice is yours. You do not have to move into a care home even if it is suggested by social services following a care assessment.

What is verbal abuse in a nursing home? ›

The National Center on Elder Abuse defines verbal abuse as the infliction of pain, anguish, or distress through verbal acts. Nursing home staff may use verbal abuse in an attempt to coerce, degrade, frighten or punish nursing home residents.

What is an example of unintentional abuse? ›

Hoist sling digging in behind knees • Lifting with a handing belt, causing serious pressure to the diaphragm • Cutting fingernails too short • Not turning bed-bound service-user regularly, causing damage to skin on pressure areas • Dressing inappropriately for weather and causing cold or excessive heat.”

What are examples of abuse in healthcare? ›

Examples of Abuse
  • a pattern of waiving cost-shares or deductibles.
  • failure to maintain adequate medical or financial records.
  • a pattern of claims for services not medically necessary.
  • refusal to furnish or allow access to medical records.
  • improper billing practices.

What are the 5 signs of emotional abuse? ›

5 Signs of Emotional Abuse
  • They are Hyper-Critical or Judgmental Towards You. ...
  • They Ignore Boundaries or Invade Your Privacy. ...
  • They are Possessive and/or Controlling. ...
  • They are Manipulative. ...
  • They Often Dismiss You and Your Feelings.
23 May 2017

What is a common reason that victims of elder abuse do not report it? ›

Additionally, many cases are not reported because elders are afraid or unable to tell police, friends, or family about the violence. Victims have to decide whether to tell someone they are being hurt or continue being abused by someone they depend upon or care for deeply.

What common signs would indicate abuse has taken place? ›

Possible Indicators of Physical Abuse
  • Multiple bruising.
  • Fractures.
  • Burns.
  • Bed sores.
  • Fear.
  • Depression.
  • Unexplained weight loss.
  • Assault (can be intentional or reckless)

What is the most common abuse in nursing homes? ›

Emotional abuse (also known as verbal or psychological abuse) occurs when someone insults a resident or uses threats to control them. It is the most common type of nursing home abuse. According to the WHO, over 32% of nursing home staff members said they emotionally abused residents.

What is the 2nd most common form of elder abuse? ›

Psychological abuse is the second most common form of elder abuse after neglect. It often consists of purposeful verbal or nonverbal infliction of emotional or mental anguish.

What is considered abuse by a nurse? ›

Any act or threat of physical violence, harassment, intimidation or other threatening, disruptive behavior from patients, patient's family members, external individuals, and hospital personnel. It includes physical, sexual, and psychological assaults.

How would you respond to a disclosure of abuse? ›

What to say to a child and how to respond
  1. Listen carefully to what they're saying. ...
  2. Give them the tools to talk. ...
  3. Let them know they've done the right thing by telling you. ...
  4. Tell them it's not their fault. ...
  5. Say you'll take them seriously. ...
  6. Don't confront the alleged abuser. ...
  7. Explain what you'll do next.

How do you respond to abuse in a care home? ›

Under different circumstances, you may have to:
  1. report the incident or situation.
  2. assist with any formal investigation.
  3. assess, monitor and review the situation in consultation with other staff team members such as a keyworker.
  4. talk to the victim and/or alleged perpetrator to ascertain their versions and views.

What are 6 principles of safeguarding? ›

What are the six principles of safeguarding?
  • Empowerment. People being supported and encouraged to make their own decisions and informed consent.
  • Prevention. It is better to take action before harm occurs.
  • Proportionality. The least intrusive response appropriate to the risk presented.
  • Protection. ...
  • Partnership. ...
  • Accountability.

What are the 4 R's of safeguarding? ›

The 'Four Rs' of Safeguarding Adults
  • Prevention – It is better to take action before harm occurs.
  • Protection – Support and representation for those in greatest need.
  • Partnership – Local solutions through services working with their communities. ...
  • Accountability – Accountability and transparency in delivering safeguarding.
18 Nov 2019

What's the most common type of abuse? ›

Neglect is the most common form of child abuse.

What does the 3 point test defines adults at risk as? ›

Section 3(1) defines an 'adult at risk' as someone who meets all of the following three criteria (commonly known as the three-point test): that they are unable to safeguard their own well-being, property, rights or other interests; that they are at risk of harm; and.

What actions should be taken if abuse is suspected? ›

If you think a child might be being abused but they haven't said anything to you, there are things you can do which can help.
  • Talk to the child. Most children who're being abused find it very difficult to talk about. ...
  • Keep a diary. ...
  • Talk to their teacher or health visitor. ...
  • Speak to other people. ...
  • Talk to us.

What is classed as a vulnerable person? ›

The definition is wide, however this may be regarded as anyone over the age of 18 years who may be unable to protect themselves from abuse, harm or exploitation, which may be by reason of illness, age, mental illness, disability or other types of physical or mental impairment.

What are the odds of ending up in a nursing home? ›

1: Very few people end up using long-term care. This study by researchers from the National Bureau of Economic Research estimates that a 50-year-old has a 53 to 59% chance of entering a nursing home during his or her lifetime.

What are the main challenges for long term care in the future? ›

Recurring concerns include staffing levels, abuse and neglect, unmet resident needs, quality problems, worker training and competency, and lack of integration with medical care.

How do I file a complaint against a nursing home in Illinois? ›

If you wish to file a complaint about an Illinois nursing home, call the Department's toll-free hotline at 1-800-252-4343.

How do I report a nursing home to Michigan? ›

Submit a complaint using the complaint form (BCHS-361) by mail, fax, or email. Call the toll-free Complaint Hotline at 800-882-6006.

What is the average life expectancy of someone in a nursing home? ›

The average length of stay before death was 13.7 months, while the median was five months. Fifty-three percent of nursing home residents in the study died within six months. Men died after a median stay of three months, while women died after a median stay of eight months.

What percentage of 85 year olds are in nursing homes? ›

Age. The chance of being admitted to a nursing home increases with age. For example, about 15% of people 85 years and older live in nursing homes, compared with just 1.1% of people 65-74 years of age. Low income.

What is the average length of time a person stays in a long-term care facility? ›

A report jointly prepared by the American Health Care Association and National Center for Assisted Living found that the average length of stay for residents in an assisted living facility is about 28 months with the median being 22 months.

What is the biggest drawback of long term care insurance? ›

The major downside of long-term care insurance is the same as with any insurance: you may pay premiums for years and never use the coverage.

What are some common challenges of working as an assistant in a long-term care facility? ›

Problems In Long-term Care Work
  • Excessive work pressure. In surveys, many nursing assistants say that they routinely do not have enough time to complete their basic tasks. ...
  • Understaffing. ...
  • Problems in supervision. ...
  • Lack of appropriate training. ...
  • Wages. ...
  • Injury.

How do I report a nurse in Illinois? ›

Ways to File a Complaint
  1. Mail. Healthcare Facilities Complaint Form. Mail form to: Illinois Department of Public Health. Office of Health Care Regulation. ...
  2. Fax. Healthcare Facilities Complaint Form. Fax form to: 217-524-8885.
  3. E-mail. Healthcare Facilities Complaint Form. E-Mail form to

How do I report a caseworker to DCFS in Illinois? ›

Call the OIG Hotline: 800-368-1463.

How do I report someone to Idfpr? ›

Regulation (DPR) and/or if you wish to report an alleged violation committed by any individual/entity regulated by DPR, you may do so by either using the Department's online complaint portal,, or by completing this DPR Complaint Intake Report and mailing it to the ...

Who oversees nursing homes in Michigan? ›

File a complaint with the Bureau of of Community and Health Systems at the Michigan Department of Licensing and Regulatory Affairs. This is the agency that regulates nursing homes.

How do I file a complaint against DHS in Michigan? ›

For cases which require an emergency response, please continue to call 911 and then the Centralized Intake Hotline at 855-444-3911 instead of using the Michigan Online Reporting System to submit a complaint.

How are assisted living facilities regulated in Michigan? ›

The Department of Human Services licenses and regulates homes for the aged and adult foster care (AFC). In general, a home for the aged provides care to persons who are over the age of 60, while an AFC home can provide care to any adult in need of AFC service.


1. Elder Abuse: Warning graphic content
(Ottawa Citizen)
2. Panorama: Terrible Care Home Abuse In UK
(Truth Hitman)
3. Hidden camera investigation: Nursing home abuse, violence (Marketplace)
(CBC News)
4. Hidden cameras reveal horrific abuse in nursing home
(News Exclusive Today)
5. Son pushes for cameras after mother's nursing home abuse
(WKYC Channel 3)
6. Nursing Home Abuse Podcast 186- What are in nursing home medical records?
(Schenk Nursing Home Abuse Law)

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