Skype for Business Reporting (2022)

Deployment of Skype for Business on-premises include a complex mix of hardware, software, and third-party services working together continuously. IT begins deployment of the system by rolling out features like Instant Messaging (IM), Online Presence, and Meeting Room support. Everything may start off great with no hitches, but issues begin to arise with time. Skype for Business reporting will help IT quickly address problems.

PowerSuite solutions ensure the best Skype for Business on premise reporting tools to optimize end-user experience.

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Skype for Business Reporting (1)

80%

of problems are due to environment set up

50%

of total solution cost is Skype vs 20% for PBX

30%

of outages are caused by operator error

Skype for Business Reporting (2)

Skype for Business Problems

With deeper integration of Skype for Business, like Enterprise Voice, IT begins transitioning away from traditional PBX systems and the real problems arise from unpleased end users hounding the IT helpdesk. What appears as an easy-to-use platform now displays its weaknesses with system reporting.

(Video) Office 365 Partner Practice Building Series: Monitoring & Reporting for Skype for Business w/ Nectar

Limited IT Staff

Without a system in place to assist IT with operational support, they'll be overwhelmed dealing with a new platform that has more requirements than traditional PBX systems. This can include issues like not enough personnel on hand to troubleshoot.

End User Struggles

Its important for IT to have continuous Skype for Business on premise reporting to prevent the negative impacts it would have on employee productivity. Skype for Business is an investment by organizations, so user experience should be optimized to yield the best Return on Investment (ROI).

Skype for Business Reporting

Skype for Business Reporting can...

  • Improve planning
  • Speed transformation
  • Pinpoint areas of improvement

Skype for Business on premise reporting can sometimes be the less glamorous side of the cost equation. However, to correctly drive accountability and track ROI benefits, reporting is invaluable. While they do provide a set of standard Skype for Business reports that gives information on usage, call diagnostic information, and media quality information, these are based on the expansive data collected. They often lack the option to filter, highlighting the need for optimized Skype for Business reporting.

PowerSuite’s reporting solutions expose the right metrics, providing global visibility about the environment, and bench-marking within and across the enterprise so that IT can best allocate responsibilities, resources, and personnel.

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Skype for Business Solutions with PowerSuite

Identify the top problem areas, including: outdated Wi-Fi drivers or client versions, incorrect protocol usage, inconsistent wireless internals, and server communications. The resulting telemetry guides IT through the optimal set of steps to keep systems running strong.

Skype for Business Reporting (4)

PowerSuite's Gartner-recognized technology compares site to site, geo to geo, and platform to platform. Ensure your system is at peak performance.

Skype for Business Reporting (5)

PowerSuite's most popular app tracks Skype calls, even while they're still in progress. A SIP/email address is all that's needed to access a detailed drill-down of a single user's interactions and trouble spots in a given time period.

Skype for Business Reporting (6)

Proactively measure end-to-end Skype availability with PowerSuite's novel technology. This solution uses proven heuristics to provide actionable and operational workflows, approaching voice quality and performance from a different angle. Skype for Business Reporting (7)

Skype for Business Reporting (8)

On-Premises vs. Online

Skype for Business on-premises allows for IT to have more direct access to servers for easier monitoring and reporting. On the other hand, Skype for Business online is hosted by Microsoft Azure and so its much more difficult for IT and 3rd part specialty providers to monitor service availability, call quality, and more. On-premise is much more complex and costly but easier access, whereas online is cloud-hosted and easier for organizations of any size. Learn More.

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Skype for Business Reporting Solutions

Usage & Adoption

To achieve full platform ROI, you need to measure active versus plan usage and see how it is trending in your environment. PowerSuite Usage and Adoption compares usage between platforms and provides a unique and aggregated user experience visual angle. User behavior can also be broken down by group, custom tag, or even individual for optimal Skype for Business reporting.

PowerSuite collects and analyzes a wide variety of data points across any Skype for Business environment, whether it be on-prem or in the cloud. IT can strategically use this data to correlate with overall platform roll-out goals as well as service availability issues.

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Benchmarking

This crowd-sourced benchmarking functionality in PowerSuite is unique in the industry because it allows IT to compare key platform metrics against other departments, other PowerSuite organizations, or other collaboration platforms.

PowerSuite benchmarking helps you know what success looks like and quickly identifies areas that need improvement.

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Learn how PowerSuite, our industry-leading solution, can improve your Skype for Business performance

(Video) Skype for Business: Step-by-step guide for new users

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Call Reporting

PowerSuite’s Call Reporting offers both a set of pre-packaged Skype for Business call reporting (devices, conferences, voice, and video quality, call failures, sharing functionality, and more) as well as an easy UI for creating customized queries.

In addition to native platform data, call reporting also utilizes unique PowerSuite-generated datapoints. This enables troubleshooting assistance without having to write any complex, code-based queries.

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System Troubleshooting

The Operations Dashboard by PowerSuite simplifies the troubleshooting puzzle by leveraging our patented technology algorithms. This Skype for Business reporting tool identifies the top problem areas including outdated Wi-Fi drivers or client versions, incorrect protocol usage, inconsistent wireless internals, and server communications.

The resulting telemetry guides IT through the optimal set of steps to keep systems running strong. It also offers a detailed geo-heatmap drill-downs and global filtering visibility.

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Problem Management

Even the most well-managed collaboration and communication environments will have regular issues that challenge IT’s ability to efficiently prioritize their troubleshooting process. PowerSuite’s Insights Center creates a centralized hub for IT to view a prioritized list of technical and system-related problems, along with a clear way to track progress towards resolution.

PowerSuite uses machine learning, a continuously evolving set of rules, and proprietary technology algorithms to detect system anomalies. Insights Center highlights the most critical issues in a ranked list and helps reduce TCO, letting IT choose when to fix these key issues, based on time and resource demands.

(Video) Reporting, Monitoring & Analytics for Skype For Business
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Service Reviews

The Service Health dashboard gives your IT service manager the power to visualize key information. This can be done across the complete Skype for Business service. Service Health reveals core KPIs on overall system health to enable informed decisions and initiate problem resolution to provide key Skype for Business reporting.

Check Out More Skype for Business Resources

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How to Manage a Multiplatform Application Unified Communication Environment: Common Pitfalls and Solutions

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How to Ensure the Best Skype for Business to Microsoft Teams Migration

Need help with your organization’s Skype for Business to Microsoft Teams migration? Learn key deployment considerations in this blog.

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Uncovering New Unified Communication and Collaboration Platform Insights for 2021

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How to Leverage AI and ML to Securely Power Enterprise Scale Collaboration

Learn about illustrative scenarios powered by AI and ML, such as workspace recommendations, Risk and Sensitivity Monitoring Management.

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PowerSuite Datasheet

PowerSuite™: Your one tool to monitor, analyze and secure collaboration & communications environments. Get additional details by downloaded this datasheet.

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Skype for Business Reporting (15)

See what PowerSuite can do for you

Your Skype for Business on premise reporting tools can be found neatly packages in PowerSuite. Improve productivity by reducing end user issues today.

(Video) Monitoring Skype for Business by David Papkin

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FAQs

How do I use Skype for Business monitoring Reports? ›

Click Start, click All Programs, click Skype for Business Server, and then click Skype for Business Server Deployment Wizard. In the Deployment Wizard, click Deploy Monitoring Reports in order to start the Deploy Monitoring Reports wizard.

Can Skype for Business be monitored? ›

The monitoring service in Skype for Business Server provides a way for administrators to collect usage and quality data for the communication sessions that take place in their organization, which allows them to identify trends and problems.

How do I track Skype activity? ›

To view detailed activity reports of members' accounts:
  1. Sign in to Skype Manager and go to the Reports section.
  2. In the Usage tab, click I want to access the reports. ...
  3. Enter the name of the member you want to view detailed activity reports for.

What is a Skype report? ›

The reports in Skype Manager provide a useful way of keeping track of your company's usage of Skype. There are four types of reports available: Summary, Purchases, Allocations and Usage.

Can my employer read my Skype for business messages? ›

A company can monitor Skype usage by Time, Date, Duration and Destination of Calls & Conversations using the control center. The administrator can look over the member's activity but getting permission from all members to access their info is mandatory.

How can I tell if my Skype is being monitored? ›

Unfortunately, there is no way to track down people who have been checking your online status on Skype.

Can people track you through Skype? ›

Although many things on the Internet are anonymous, your Skype calls aren't. Not only can the Skype service track your calls, but the people whom you call can also track some basic information.

Are Skype conversations private? ›

Skype private conversations uses the industry standard Signal Protocol, allowing you to have end-to-end encrypted Skype audio calls, send text messages, image, audio, and video files. The content of these conversations is hidden in the chat list notifications to keep the information you share private.

Are Skype conversations recorded? ›

If you are on a video call, Skype will record everyone's video as well as any screens shared during the call.

Where does Skype save chat history? ›

All future chats will be saved in the Conversation History folder. You can open this folder in Outlook or OWA.

How do I report someone on Skype? ›

How do I block, unblock, or report abuse in Skype?
  1. In Skype, go to the chat where you need to report abuse.
  2. To report the message, image, or other item: ...
  3. Select Report a concern from the menu.
  4. In the Report this window, select the reason for reporting the item. ...
  5. Select Report again to confirm.

Where is Skype for Business Admin Center? ›

Using the Skype for Business admin center

Sign in with your work or school account. Choose Admin centers > Skype for Business.

What happens when you block someone on Skype for Business? ›

The blocked caller will not be able to call you directly using Skype for Business. However, the blocked caller will still be able to be in multi-party calls with you, such as conference calls. The blocked caller will not be able to send you instant messages using Skype for Business.

Why is my Skype account blocked? ›

Why was my Microsoft Account locked? If we notice any unusual activity on your account, we will temporarily lock it to help protect you from potential fraud or abuse. Please go to Account has been locked for more information. Learn more about Protecting your online safety, security, and privacy.

How do I stop spam calls on Skype for Business? ›

To change call blocking settings for your Skype Number:
  1. Select your profile picture.
  2. Select. Settings.
  3. Select Account & Profile and then select. Your account​. ...
  4. Under Manage features, select Skype Number .
  5. Turn the Allow Skype to block unwanted calls option on or off.

Do companies monitor chat? ›

You may wonder if your communications are truly private on workplace accounts and electronic devices. The short answer is no, they are not. Your employers have a legal right to monitor their employees' electronic activity.

Can someone see your Skype communication in plain text online )? ›

All Skype-to-Skype voice, video, file transfers and instant messages are encrypted. This protects you from potential eavesdropping by malicious users. If you make a call from Skype to mobile and landline phones, the part of your call that takes place over the PSTN (the ordinary phone network) is not encrypted.

Can Microsoft Read Skype messages? ›

Not only does Microsoft scan outgoing messages, but it can archive them as well. Skype's privacy policy states that the company "will retain your information for as long as is necessary" to fulfill its purposes or to comply with any legal requirements (such as an FBI subpoena ).

What does an orange dot mean on Skype? ›

Orange dot without a count is shown for a conversation that has no unread messages in Skype for Business 2016. Skip to main content.

Are video chats monitored? ›

"Video calling can easily be hacked by monitoring the IP addresses of both the users and hackers can see live video chats. Else, by phishing mobile malware, hackers record personal videos," experts said.

Does Skype reveal your phone number? ›

When you set up caller identification, your mobile number or Skype Number is displayed when you call mobiles and landlines from Skype. Caller identification is free to set up and use.

Does Skype expose IP? ›

Skype exposes IP addresses

While an IP address in-and-of itself may not be hugely valuable, it could be used together with other personal information against someone. One workaround to this is to use a VPN to hide your real IP address.

Does Skype save conversations on servers? ›

For voice and video calls, file transfers and text messages, Skype acts only as a middleman, directing and encrypting data from one computer to another. The only exception to this are voice and video messages, which Skype saves on its servers until you listen to them.

Is Skype a security risk? ›

Skype, the leading Voice over Internet Protocol (VoIP), is no exception. While the benefits of free online telephone and video calls are many, Skype also has risk factors. Uneducated or careless use of Skype can lead to breach of personal security, downloads of viruses and malware and contact by pedophiles.

Does Skype delete old messages? ›

After a while, Skype automatically hides old messages from your chat window. But that does not mean the app permanently deletes your chat history. However, if you keep on scrolling up to retrieve your old messages, you'll eventually reach a dead end.

Can you retrieve old Skype conversations? ›

Yes, you can retrieve old or deleted messages on Skype. All you have to do is to download SkypeLogViewer, install and run it to open the main.bd file. You can then use the application's browser to locate the messages that you deleted.

How long do Skype messages last? ›

for 30 days

What does last seen days ago mean on Skype? ›

How you appear to others. What it means. Your presence status is hidden so that you appear to be offline but calls and messages aren't blocked. To your contacts, the last time your status was set to active or do not disturb is shown under your chat header as Last seen - days, hours, or minutes ago.

Can you block someone's phone number without them knowing? ›

When you block someone, they won't get a notification or know for sure that you've blocked them.

What happens when you delete Skype account? ›

Your Microsoft account will be closed in 60 days. We wait 60 days before permanently deleting accounts in case you change your mind or need to access something before it's gone. You can change your mind any time during the 60 days, just sign in to cancel the closure.

Where is the teams admin portal? ›

You can access the admin center at https://admin.microsoft.com. For full administration capabilities using these two toolsets, you should make sure that you're assigned one of the following roles: Global Administrator. Teams Administrator.

How do I get to the admin center in Microsoft teams? ›

You can manage the teams used in your organization through both the Microsoft Teams PowerShell module and the Microsoft Teams admin center. You can access the admin center at https://admin.microsoft.com.

Where are Skype for Business logs stored? ›

Locate and gather information from the Skype for Business log file. In File Explorer, navigate to the Tracing folder in your user profile directory—for example, C:\Users\<your alias>\AppData\Local\Microsoft\Office\<16.0 or 15.0>\<Skype for Business or Lync>\Tracing.

Can someone see your Skype communication in plain text online )? ›

All Skype-to-Skype voice, video, file transfers and instant messages are encrypted. This protects you from potential eavesdropping by malicious users. If you make a call from Skype to mobile and landline phones, the part of your call that takes place over the PSTN (the ordinary phone network) is not encrypted.

How do I stop Skype for Business from showing away? ›

Set your options for Inactive and Away status changes

Open Status options, and, next to Show me as Inactive when my computer has been idle for this many minutes, click the up or down arrows to specify how long Skype for Business should wait before changing your status to Inactive.

What is Skype Tracing folder? ›

Everything under %username%\Tracing seems to be diagnostic logging and debugging data created by apps that use the Unified Communications Client API, such as Office Communicator/Lync, Windows Live Messenger, Skype etc. Event Trace Log (ETL) files can be viewed using the Event Viewer among other tools.

Where is Skype data stored Windows 10? ›

There is a "database. db" under the "\AppData\Local\Packages\Microsoft. SkypeApp_kzf8qxf38zg5c\LocalCache\Roaming\Microsoft\Skype for Store\databases".

How do I get UccApi logs? ›

On a Windows machine, the logs for a Skype for business desktop client will be located in the following directory:
  1. %LOCALAPPDATA%\Microsoft\Office\16.0\Lync\Tracing.
  2. Lync-UccApi-[[n]]. UccApilog where [[n]] should be replaced by a number 0-2.
  3. Lync-16.0.6965.5305-Office-x86ship-U.etl.
1 Jun 2022

Do hackers use Skype? ›

Security Expert Reveals Cases of Skype Accounts Potentially Hacked through Skype Support. A computer security expert that goes by the online handle TibitXimer has made a claim that Skype accounts may be easily hacked through social engineering the Skype support team.

Can someone find me on Skype with my email address? ›

Other Skype users can discover you either by searching your Name, your Skype Name, your email address, or your mobile number.

Is Skype safer than WhatsApp? ›

Security and Privacy

Both applications have encryption applied to communications; however, WhatsApp takes it a step further with default end-to-end encryption. This means even WhatsApp developers can't peek into your communications. Skype does use end-to-end encryption, but it's not turned on by default.

How long until Skype shows inactive? ›

With the default settings Skype status will change to "Inactive" after you have not moved your mouse on your desktop for 5 minutes. Your status will then change to "Away" after another 5 minutes of inactivity.

Is Skype for Business end of life? ›

Last year we announced the July 31, 2021 retirement of Skype for Business Online. After that time, the service will no longer be accessible. Below are additional details: Services that integrate with Skype for Business Online will not be supported beyond the July 31, 2021 retirement.

How do I keep my team status green? ›

Now, all you have to do is open the Teams client and right-click on the Caffeine icon at the bottom right. Then, hover your mouse over 'Active for' and pick one of the presets between 15 minutes and 24 hours. That's it! Your computer won't be put to sleep, and you'd continue to appear online for as long as you wish.

Videos

1. Meet UC Analytics - The reporting solution for Skype for Business
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2. Codie - The Skype for Business AI Reporting Bot
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4. Skype for Business AI Reporting Bot
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6. Skype for Business Q & A: Cause of User Reporting "Call Dropped on Answer"
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